TERMS AND CONDITIONS:

We highly recommend you to read and observe the terms and the conditions of the rental carefully, as well as the terms and the conditions for booking and payment. If you do not observe the terms and the conditions, you may loose your right to the rental property, without being released from your obligation to pay to Bgrentals.com. The tenant declares, that he/she has read and understood the current terms and conditions of the rental agreement when paying the booking amount. The current terms of rental apply to those rental agreements made through the rental agency - Bgrentals.com - between the tenant and the owner of the holiday home.

 1. Number of guests:

The holiday home must not be occupied by more people than the number stated on the website and the holiday brochure of Bgrentals.com. The number of the occupants will be equivalent to the number of regular beds in each property. In case of possibility of accommodating additional clients on sofa beds, folding beds or other, this is specified in the property description or clients are informed by e-mail on their request.

 2. Arrival and departure time at the holiday home:

Where nothing else is stated on the website, the brochure, the price list or in the rental agreement, the check-in time on the arrival date is 15:00 local time and the check-out time at departure date is 11:00 local time. No refund of rental can be given for delayed arrival or early departure and no responsibility can be accepted if the holiday home is not available due to the provision of any incorrect flight/arrival details.

 3. Cleaning, towels and linen:

Cleaning of the property, change of the bed linen and bath towels and is held on a weekly basis. If tenants require additional cleaning of the property, this could be arranged for additional payment according to the property type and size. Towels and linen are provided with all listed villas and apartments, however we do not provide beach or pool side towels. If towels or bed linen are not returned in an acceptable condition, this will result in the loss of some or all of your security deposit.

 4. Transfers:

Transfers are provided from and to Varna and Bourgas (for the coastal rental properties) or from and to Sofia airports (for the ski rental properties). Whether the transfer price is included in the rental charge of the property or whether the costs will be required by the cliens additionally, needs to be checked with Bgrentals.com for each specific property. The transfers are provided by Bgrentals.com or third party depending on the group size. It is tenant's liability to provide full and correct flight information, so that a proper transfer to be arranged by the rental company.

 5. Website and brochure Information accuracy:

Bgrentals.com function as an agent and therefore is responsible for making the contact between the tenant and the holiday home owner. All Bgrentals.com's information on the website (www.bgrentals.com), the brochure or the price list is based on personal viewing of the rental property, the areas and information, provided by the owners or their representatives. Bgrentals.com does its utmost to be correct and objective about the information, but as all the presented properties are privately owned, the agency can not guarantee and can not be held responsible for any changes of the properties or the areas and for those changes, for which Bgrentals.com has no knowledge. The information on any other rental websites, on which Bgrentals.com advertises can not be taken as valid or correct.

 6. Rental Prices:

Rental prices are fixed at the time of booking and can't be increased by the owner or by the rental agency once the booking deposit has been received. Unless quoted otherwise, the rental basis is per property in: BGN, EURO or GBP. Payment is usually accepted in the quoted currency unless the currency and the amount is specifically agreed.

 7. Confirmation of your booking:

Bgrentals.com will confirm your booking by e-mailing you the name of the property, the exact dates of arrival and departure for the choosen property, the total rental rate of the property, the payment information for securing the booking, the balance amount and the possible ways of payment, specifying as well the expire date of the provisional booking. The provisional booking is valid 5 working days and during this period, Bgrentals.com does not have the right to offer the property and the weeks of your vacation to any other clients. Bgrentals.com will not be liable for spam filters or other problems in your email programme resulting in non delivery of our email messages. After receiving the booking payment, your provisional reservation becomes automatically confirmed and within 24 hours you will receive by email the booking receipt with all complete information for your stay, the rental price and contact details of the Property Manager/Owner/Owner's Representatives. It is essential that you check all details shown on your booking receipt for accuracy as this forms the basis of your holiday rental. After the expiry date of the provisional booking, and if Bgrentals.com does not have the payment confirmation for the booking amount, we keep the right to offer the property to any other potential clients, without notification.

 8. Paying the balance:

The balance for the stay must be paid at least 6 weeks prior to your arrival date or with the explicit confirmation from Bgrentals.com that cash can be paid in cash on arrival date. If the balance is not paid in time we reserve the right to cancel these arrangements and apply the cancellation charges set out in paragraph 10. Bgrentals.com does not send any notifications for payment of the balance.

 9. Paying the damage deposit:

For short term rentals:

A damage deposit of 50,00 - 200,00 Euro is required depending on the property, which is payable with the booking deposit or on arrival date when the key is collected. The damage deposit can be doubled, when the holiday home is rented to youth groups (people under 25 years), single sex bookings and in connection with Christmas and New Year rentals. It is fully refundable after or on your departure, as long as no damages are made to the property during the stay. A damage will be considered as not leaving the property in similar condition to that in which it was found. Any additional costs incurred by the rental company or the owners to bring the property to a presentable condition will be deducted from the guests' damage deposit.

For long term rentals:

Usually for long term lettings all expenses are covered by the tenants additionally and costs, such as utility bills, Satellite TV, security charges etc, are not included in the rental rate. The damage deposit in long term rental agreements, apart from the described short term issues, is held also as a guarantee for any outstanding utility bills, after the end of rental agreement. The deposit will be returned, minus any charges, on condition that the home is passed on in a clean and presentable state, without damages and that the tenant does not owe further amounts to the owners or the agent.

 10. Cancellations, alterations and amendments - made by the rental clients:

If you wish to change any of the rental arrangements, we will do our utmost to make the changes, in case the notification is received in writing at our offices or by e-mail, from the contact person of the group. The following alterations can be made without penalties: change of the number of the tenants, names, arrival and departure times, prolonging the stay, if possible.

If you want to change the dates and make the stay shorter than that agreed or to change the property you have booked, we would reserve the right to treat this as a cancellation and impose the relevant cancellation charges. Alterations cannot be made within 6 weeks prior to arrival date and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges.

The contact person of the group may cancel the booking at any time in writing only. Cancellation takes effect from the date we receive your letter or e-mail. If you have to cancel your booking, we would apply the following scale of cancellation charges to the rental amount.

• More than 42 days prior to arrival - 100 % of the booking deposit only.
• 41 - 15 days 70% of the total rental rate.
• 14 - arrival date or later - 100% of the total rental rate.

 11. Cancellations, alterations and amendments - made by the rental agency or by the owner:

Due to the fact that we plan our rental program months in advance before the season starts, in such cases as breach of the rental agreements between the owners and Bgrentals.com, errors in booking, sale of the holiday home etc, Bgrentals.com reserves the right to make changes or in very rare cases to cancel the booking made by you. If we cancel your accommodation booking or make a major change, tenants are free to:

• accept the new accommodation arrangements offered by Bgrentals.com - of equal quality level rental home and the equal rental price at no additional charges for the holiday home.
• purchase another rental arrangement from Bgrentals.com
• cancel your booking with Bgrentals.com and receive a full refund of all rental monies paid.

 12. Responsibilities of the tenants:

In accepting the property keys, the tenants undertake to be responsible on behalf of the owners to take care of the property, to observe the property rules (please check below the property rules) and the public peace policy in Bulgaria. Where applicable you must comply with the rules and regulations of the property or resort. If in the opinion of any person in authority such as accommodation owners or management, rental company, our local representative or other agent or supplier, you appear likely to cause a disturbance to others or damage to property, we may terminate your holiday arrangements with Bgrentals.com. We will not be liable to make alternative arrangements for other accommodation, to cover any costs, which you may incur or to make any refunds.

 13. Responsibilities of the rental agency and the owners:

In the case of properties stated on the website as "private offer", management services such as maid service, pool and garden maintenance, property repairs, are provided by third party suppliers, contracted directly by the owners, Bgrentals.com does not have direct control. It is the responsibility of the tenant to inform Bgrentals.com immediately of any fault, after becoming aware of it. The tenant is obliged to give Bgrentals.com, the owner or the owner's representative reasonable time to correct and/or repair the fault. Bgrentals.com could not be held responsible if the tenant leave the property, without informing Bgrentals.com, the owner or the owner's representative of any fault and/or without giving the reasonable time to repair the fault, and/or without giving the possibility to Bgrentals.com of moving the tenant to another holiday home.

Bgrentals.com is not liable for any changes which do not affect the holiday home directly - such as fishing rights, swimming possibilities at the beach, closing roads, shops, bus stops, restaurants, public facilities, etc.

Bgrentals.com is not liable for changes of the weather conditions, which may reduce the enjoyment of your holiday.

Bgrentals.com and the property owners can not be held responsible or liable for regional water and electricity supply problems which are beyond their control, or any failure or breakdown of any of the holiday home installations/ mechanical equipment, for blocking of drains and sewage system or for the presence of insects or other pests, but shall use our best endeavours to arrange prompt repairs and to provide full assistance with solving the problem.

Neither Bgrentals.com nor the property owners shall be liable for any direct or indirect damages, accidents that may arise as a consequence of the use by the client of the property or the property swimming pool, including damages and losses because of fires, robbery or criminal behavior.

 14. Bulgarian legal system:

In case of legal claims, the venue is Varna, Bulgaria.

• The gardener and the pool man visit once or twice a week by schedule each property when required.
• The property is cleaned, bed linen and bath towels are changed on the 7th day of your stay. If something additional is not arranged in advance, cleaning starts between 10:30 - 11:30.
• Due to sanitary reasons, we highly recommend you to place the garbage, collected in the house into the public containers each second day. Please, ask the Property Manager for the closest one to the holiday home.
• Lessen your "carbon footprint". Please make sure that all the air-conditioners are turned off, while you are not in the house/apartment.
• If needed, your Property Manager will organize the address registration for you on the day after your arrival (this is requirement to register visitors at local government office). Please assist the Property manager by collecting your passports in advance.
• Please do not to take objects out of the villa, and remember that you are responsible for any damaged or lost goods, damage to the property or damage to anything else related to the property. Guests are liable for the actions of other people, including any guests or visitors you might have, within the house. We remind you that moving the house furniture from room to room may cause damage and it is highly recommended not to be done.
• Faults that are found during your holiday are to be reported to your Property Manager as soon as possible. You will have the full support of your Property Manager to fix these faults as soon as practically possible.
• We offer 24-hours assistance to our guests, but please, use the 24-hours line during the hours 22:00 until 07:00 only in case of emergency.
• Please, keep the property tidy during your holiday and make sure that at the end of your vacation you leave the home in similar condition to that in which it was found. Any additional cleaning costs incurred by the company might be deducted from the guests' damage deposit.
• Smoking is tolerated in the outside areas - balconies, garden, around the pool, etc.
• Please note, that using the pool is only after taking a shower. If it is found that glass has been broken in or around the pool, this will result in the loss of some or all of your security deposit.
• Please be aware of the public peace policy in Bulgaria - during the hours 14:00 - 16:00 and 23:00 -07:00 any party or loud activities might not be tolerated by your neighbors. During these hours, any people disturbed by noisy entertainments are free to call the local police for assistance.
• Please have in mind the holiday home is at your disposal only until 11:00 am on the day of you departure. In case of late departure time, please coordinate with your Property Manager about the possibility of a late check-out from the villa.