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Terms and Conditions


General short term rental agreement:


We highly recommend you to read and observe the terms and the conditions of the rental carefully, as well as the terms and the conditions for booking and payment. If you do not observe the terms and the conditions, you may loose your right to the rental property, without being released from your obligation to pay to Bgrentals.com. The tenant declares, that he/she has read and understood the current terms and conditions of the rental agreement when paying the booking amount. The current terms of rental apply to those rental agreements made through the rental agency - Bgrentals.com - between the tenant and the owner of the holiday home.
 
 

1. Number of guests:

The holiday home must not be occupied by more people than the number stated on the website and the holiday brochure of Bgrentals.com. The number of the occupants will be equivalent to the number of regular beds in each property. In case of possibility of accommodating additional clients on sofa beds, folding beds or other, this is specified in the property description or clients are informed by e-mail on their request.
 
 

2. Arrival and departure time at the holiday home:

Where nothing else is stated on the website, the brochure, the price list or in the rental agreement, the check-in time on the arrival date is 15:00 local time and the check-out time at departure date is 11:00 local time. No refund of rental can be given for delayed arrival or early departure and no responsibility can be accepted if the holiday home is not available due to the provision of any incorrect flight/arrival details.
 
 

3. Cleaning, towels and linen:

Cleaning of the property, change of the bed linen and bath towels and is held on a weekly basis. If tenants require additional cleaning of the property, this could be arranged for additional payment according to the property type and size. Towels and linen are provided with all listed villas and apartments, however we do not provide beach or pool side towels. If towels or bed linen are not returned in an acceptable condition, this will result in the loss of some or all of your security deposit.
 
 

4. Transfers:

Transfers are provided from and to Varna and Bourgas (for the coastal rental properties) or from and to Sofia airports (for the ski rental properties). Whether the transfer price is included in the rental charge of the property or whether the costs will be required by the cliens additionally, needs to be checked with Bgrentals.com for each specific property. The transfers are provided by Bgrentals.com or third party depending on the group size. It is tenant's liability to provide full and correct flight information, so that a proper transfer to be arranged by the rental company.
 
 

5. Website and brochure Information accuracy:

Bgrentals.com function as an agent and therefore is responsible for making the contact between the tenant and the holiday home owner. All Bgrentals.com's information on the website (www.bgrentals.com), the brochure or the price list is based on personal viewing of the rental property, the areas and information, provided by the owners or their representatives. Bgrentals.com does its utmost to be correct and objective about the information, but as all the presented properties are privately owned, the agency can not guarantee and can not be held responsible for any changes of the properties or the areas and for those changes, for which Bgrentals.com has no knowledge. The information on any other rental websites, on which Bgrentals.com advertises can not be taken as valid or correct.
 
 

6. Rental Prices:

Rental prices are fixed at the time of booking and can't be increased by the owner or by the rental agency once the booking deposit has been received. Unless quoted otherwise, the rental basis is per property in: BGN, EURO or GBP. Payment is usually accepted in the quoted currency unless the currency and the amount is specifically agreed.
 
 

7. Confirmation of your booking:

Bgrentals.com will confirm your booking by e-mailing you the name of the property, the exact dates of arrival and departure for the choosen property, the total rental rate of the property, the payment information for securing the booking, the balance amount and the possible ways of payment, specifying as well the expire date of the provisional booking. The provisional booking is valid 5 working days and during this period, Bgrentals.com does not have the right to offer the property and the weeks of your vacation to any other clients. Bgrentals.com will not be liable for spam filters or other problems in your email programme resulting in non delivery of our email messages. After receiving the booking payment, your provisional reservation becomes automatically confirmed and within 24 hours you will receive by email the booking receipt with all complete information for your stay, the rental price and contact details of the Property Manager/Owner/Owner's Representatives. It is essential that you check all details shown on your booking receipt for accuracy as this forms the basis of your holiday rental. After the expiry date of the provisional booking, and if Bgrentals.com does not have the payment confirmation for the booking amount, we keep the right to offer the property to any other potential clients, without notification.
 
 

8. Paying the balance:

The balance for the stay must be paid at least 6 weeks prior to your arrival date or with the explicit confirmation from Bgrentals.com that cash can be paid in cash on arrival date. If the balance is not paid in time we reserve the right to cancel these arrangements and apply the cancellation charges set out in paragraph 10. Bgrentals.com does not send any notifications for payment of the balance.
 
 

9. Paying the damage deposit:

For short term rentals:

A damage deposit of 50,00 - 200,00 Euro is required depending on the property, which is payable with the booking deposit or on arrival date when the key is collected. The damage deposit can be doubled, when the holiday home is rented to youth groups (people under 25 years), single sex bookings and in connection with Christmas and New Year rentals. It is fully refundable after or on your departure, as long as no damages are made to the property during the stay. A damage will be considered as not leaving the property in similar condition to that in which it was found. Any additional costs incurred by the rental company or the owners to bring the property to a presentable condition will be deducted from the guests' damage deposit.

For long term rentals:

Usually for long term lettings all expenses are covered by the tenants additionally and costs, such as utility bills, Satellite TV, security charges etc, are not included in the rental rate. The damage deposit in long term rental agreements, apart from the described short term issues, is held also as a guarantee for any outstanding utility bills, after the end of rental agreement. The deposit will be returned, minus any charges, on condition that the home is passed on in a clean and presentable state, without damages and that the tenant does not owe further amounts to the owners or the agent.
 
 

10. Cancellations, alterations and amendments - made by the rental clients:

If you wish to change any of the rental arrangements, we will do our utmost to make the changes, in case the notification is received in writing at our offices or by e-mail, from the contact person of the group. The following alterations can be made without penalties: change of the number of the tenants, names, arrival and departure times, prolonging the stay, if possible.

If you want to change the dates and make the stay shorter than that agreed or to change the property you have booked, we would reserve the right to treat this as a cancellation and impose the relevant cancellation charges. Alterations cannot be made within 6 weeks prior to arrival date and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges.

The contact person of the group may cancel the booking at any time in writing only. Cancellation takes effect from the date we receive your letter or e-mail. If you have to cancel your booking, we would apply the following scale of cancellation charges to the rental amount.

- More than 42 days prior to arrival - 100 % of the booking deposit only.
- 41 - 15 days 70% of the total rental rate.
- 14 - arrival date or later - 100% of the total rental rate.
 
 

11. Cancellations, alterations and amendments - made by the rental agency or by the owner:

Due to the fact that we plan our rental program months in advance before the season starts, in such cases as breach of the rental agreements between the owners and Bgrentals.com, errors in booking, sale of the holiday home etc, Bgrentals.com reserves the right to make changes or in very rare cases to cancel the booking made by you. If we cancel your accommodation booking or make a major change, tenants are free to:

- accept the new accommodation arrangements offered by Bgrentals.com - of equal quality level rental home and the equal rental price at no additional charges for the holiday home.
- purchase another rental arrangement from Bgrentals.com
- cancel your booking with Bgrentals.com and receive a full refund of all rental monies paid.
 
 

12. Responsibilities of the tenants:

In accepting the property keys, the tenants undertake to be responsible on behalf of the owners to take care of the property, to observe the property rules (please check below the property rules) and the public peace policy in Bulgaria. Where applicable you must comply with the rules and regulations of the property or resort. If in the opinion of any person in authority such as accommodation owners or management, rental company, our local representative or other agent or supplier, you appear likely to cause a disturbance to others or damage to property, we may terminate your holiday arrangements with Bgrentals.com. We will not be liable to make alternative arrangements for other accommodation, to cover any costs, which you may incur or to make any refunds.
 
 

13. Responsibilities of the rental agency and the owners:

In the case of properties stated on the website as "private offer", management services such as maid service, pool and garden maintenance, property repairs, are provided by third party suppliers, contracted directly by the owners, Bgrentals.com does not have direct control. It is the responsibility of the tenant to inform Bgrentals.com immediately of any fault, after becoming aware of it. The tenant is obliged to give Bgrentals.com, the owner or the owner's representative reasonable time to correct and/or repair the fault. Bgrentals.com could not be held responsible if the tenant leave the property, without informing Bgrentals.com, the owner or the owner's representative of any fault and/or without giving the reasonable time to repair the fault, and/or without giving the possibility to Bgrentals.com of moving the tenant to another holiday home.

Bgrentals.com is not liable for any changes which do not affect the holiday home directly - such as fishing rights, swimming possibilities at the beach, closing roads, shops, bus stops, restaurants, public facilities, etc.

Bgrentals.com is not liable for changes of the weather conditions, which may reduce the enjoyment of your holiday.

Bgrentals.com and the property owners can not be held responsible or liable for regional water and electricity supply problems which are beyond their control, or any failure or breakdown of any of the holiday home installations/ mechanical equipment, for blocking of drains and sewage system or for the presence of insects or other pests, but shall use our best endeavours to arrange prompt repairs and to provide full assistance with solving the problem.

Neither Bgrentals.com nor the property owners shall be liable for any direct or indirect damages, accidents that may arise as a consequence of the use by the client of the property or the property swimming pool, including damages and losses because of fires, robbery or criminal behavior.
 
 

14. Bulgarian legal system:

In case of legal claims, the venue is Varna, Bulgaria.
 

Property and area information:


Dear clients, the following additional information about the general property and area conditions gives you more details and we do highly recommend you to read all through carefully before booking. A copy of these you will find in the rental property upon arrival.
 
 

1. Air-conditioning:

Where the property has air-conditioning, it will usually be a wall mounted units in bedrooms and lounges. Please, only use them when necessary and only when windows and doors are closed, to ensure that they can work effectively. When you are out of the property, please make sure that you have turned all units before you left.
 
 

2. Arrival time:

Usually, guests will not be allowed to enter the holiday home until 15:00 o'clock local time on the arrival date. If you arrive earlier, you may be allowed to leave your luggage only and will be asked to have a breakfast / lunch somewhere nereby until the property is cleaned. Clients will not be allowed to check in, before the holiday home is fully prepared by the cleaners.
 
 

3. Beds, cots and linen:

Usually, guests will not be allowed to enter the holiday home until 15:00 o'clock local time on the arrival date. If you arrive earlier, you may be allowed to leave your luggage only and will be asked to have a breakfast / lunch somewhere nereby until the property is cleaned. Clients will not be allowed to check in, before the holiday home is fully prepared by the cleaners.
 
 

4. Cars:

It is highly recommended for all our rental properties, as the access to the local attractions (beach, ski slopes, local amenities etc) is about 3 – 15 km. If you consider coming with your own car, please check with us the parking possibilities for the choosen property. It is highly recommended to hire a car in advance. During the high season months finding a car available could be a problem.
 
 

5. Cleaning:

Properties are cleaned once a week. Mid-stay cleans concentrate on bathrooms, property floors, change of the bed linen and bath towels. Kitchen and kitchen appliencies will not be cleaned during the mid-stay visit and washing-up is never done. Where is stated „weekly cleaning“, this means you will receive a mid-stay cleaning on a two week holiday (on the 7-th day of your stay, and on the 14-th, if you book for 3 weeks), but not on a week stay, because the property has been already pepared for your arrival. On your departure, we expect clients to leave the property in a similar condition to that in which it was found – please make sure that you have:

- washed up and put away all crockery and have cleaned the dishwasher filter if applicable
- put everything back where you found it
- do not forget to clean the BBQ
- thrown away all the garbage from the property to the public disposal points


If your property has not been left in a reasonable state of cleanliness, extra charges may be levied.
 
 

6. Creepy crawlies:

Many of the properties are located in a rural, in forest or green areas and you might be visited by creatures living nearby. Ants are attracted by food left around, so it is on your own interest to keep your property as clean as possible.
 
 

7. Departure time:

All properties must be vacated by 11:00 am on the day of your departure. This is to allow time for it to be prepared for the next guests. When possible, we will ensure your later check out, but only after checking with your villa manager on spot.
 
 

8. Electricity and water:

They are expensive, so please be considerate. You can easlily save water by shutting the tap when brushing your teeths or using the washing machine and dishwasher at full capacity. Electricity supplies can be erratic and water pressure can drop conderably at times, especially in the high summer. It might not be possible to use several electrical appliencies at one and the same time.
 
 

9. Gardens:

These are usually on area of rough mown grass, seldome a British style lawn. BBQ-s are sometimes smaller than your home style one, or are more likely to be a moveable outside grills. Garden table and chairs are provided in most of the properties. Lounges might be less than the capacity of the property and these do not always have cushions or mattresses. If mattresses are provided, please have in mind to cover them with a pool or beach towels when using. A gardener may visit your property to attend the garden once or twice a week – please allow him access as it is for your and future guests' benefit.
 
 

10. Gas:

Gas supply is not available in any of the offered holiday properties.
 
 

11. Hazards:

Where possible all potential hazards will be indicated in the description or in the property. It is understood that where any such indication or warning is given, it is your responsibility to exercise all due care and attention towards all members of your party. It is also understood that obvious hazards such as pool, open well, access to main road etc. will incur the same responsibility on your part, whether or not a warning is stated in the description or in the property.
 
 

12. Heating:

Unless otherwise stated in the property description, the presented properties do not have central heating. The ones that available in the low summer or in the winter season will usually have an electricity heating – heaters or combined cold/hot air conditioners.
 
 

13. Help:

If you encounter any problems with your holiday property, you should contact the villa/property manager in the first instance. Please check on your arrival their contact details.
 
 

14. High chairs:

When possible, a high chair is provided in the property free of charge. Please, check with Bgrentals where such is available. Tenants accept them at their own risk as these might not cover your national safety standards.
 
 

15. House:

The properties are privately owned individual houses that reflect local lifestyle and the taste of the owners. Decor and furnishing may be different from those you are used to. Comfortable seating is not always provided for the total number the house can sleep. TV-s, unless otherwise stated, will receive local channels and satellite systems offer different numbers of channels to what you are used to. Some of the properties are cleaned by local keyholders/agents or the owners themselves. While we strive for high standards it is important to appreciate that they are not professional cleaners and you may find occasionally a cobwebs or some missed to be cleaned corner.
 
 

16. Insurance:

We do highly recommend that you take a personal travel insurance and you must ensure, that all members of your party are covered for any accidental damage or personal liability during your stay. We strongly recommend you have both personal and car breackdown insurance, if taking your own car.
 
 

17. Keyholders:

Most property owners, managers or keyholders will either be at the property, on the airport on your arrival or will visit you during your stay.
 
 

18. Party numbers:

It is essential that you advise us of the exact numbers in your party – separated by adults, children (2 – 12 years) and infants (up to 2 years), prior to your arrival. If you do not do this, the property will not be properly prepared for your party. We reserve the right to refuse admission if more people than advised occupy the property. Parking of caravans in the garden to increase the numbers over the maximum allowed is strictly forbidden.
 
 

19. Pets:

In general pets are not welcome in any of the properties advertised on our website. Exceptions could be made only after checking with the property owners. If you receive a confirmation, that a pet is welcome, a double damage deposit may occure. From it will be covered any damages to the property inside or the garden of the holiday home.
 
 

20. Privacy:

Many properties are in a residential or villa areas and border with neighbours. Therefore it is not possible to guarantee absolute privacy in your accommodation all of the time. You need also to consider the public policy in the country for not disturbing your neighbours with loud activities.
 
 

21. Rubbish:

You will be required to take your rubbish each second day to a nearby collection point. Check with the local representatives the location of the closest one to your property. It is required to be done not only to reduce the risk of unpleasant smells, but also removes the risk of insect infestication. Please, d not forget to take the rubbish on your departure date.
 
 

22. Safety:

We make every effort to ensure that your property is safe, but you must take responsibility for your own safety and the safety of everyone in your party, whilst on holiday. On arrival, please familiarise with the property and the grounds. Make children aware of hazards, such as drops, balconies and especially the swimming pool. Pools should have depth marks either in or close to the pool. Check these out so that all members of your party understand them. Private swimming pools are never big or deep enough for diving. If depth markings are missing, please ask your villa manager or key holder for details and try out the pool carefully first, so that everyone in your party is familiar with it. Within the property, make children aware of hazards such as balconies, open stairs, hidden steps etc. Never let children climb on balcony railings or walls and keep windows and doors opening to balconies closed when not being used. On you arrival, please ask the Villa Manager, house representatives or key holder to show you how to operate with kitchen appliancies, house security system or any other equipments like Jacuzzi, safe etc. Please, observe the same level of property security as you would at home – always lock the doors and the windows, turn on the house alarm on when you leave the property and keep the entrance door locked when you are in the house or by the pool.
 
 

23. Security deposits, property inventory and damages:

The deposits vary from 50,00 up to 200,00 Euro depending on the property type. It should be paid with the booking deposit or to be handled to the property manager / key holder on the arrival date. This also vary according to the property and it is explicitly declared in the information you receive from our sales team, when booking a property. The damage deposits are fully refundable only when the properties are thoroughly checked by the property manager / key holders and no damages are caused to the holiday home. Owners / villa managers will check the inventory with you just prior to your departure to avoid subsequent disagreements, so please arrange a mutual convenient time for this. We appreciate your patience while waiting for the property to be checked. If the damage deposit is paid with the booking amount, please make sure to contact us on your return, so that to make the proper arrangements for the damage deposit refund. During your stay in the holiday home, please report to the house manager all damages or breakages – noticed on your arrival or caused by you.
 
 

24. Swimming pools:

It is important to familiarise yourself and your party with the swimming pool before you use it. Diving is strictly forbidden in all pools in private villas, as pools are rarely big or deep enough. Dimensions are usually 8 m / 4 m / 1,60 m or 10 m / 5 m / 1,60 m, but they may vary for each property. Swimming pools are carefully maintained by a pool company (or by the property representatives) once a week. Please, check with your property manager on your arrival which are the visits days of the pool company. Clients are recommended to use nets to skim the pool in the meantime. Be aware that about 3 hours after the pool is chemicalized, it is strictly forbidden to enter the pool. During the rest of the time, using the pool is only after taking a shower so that to prevent allergic reaction between sun creams and the water chemicals. It is highly recommended to take a shower after using the pool. Although properly maintained, certain climatic conditions (heavy rain, storm etc) can affect the balance and cause a pool to turn green or cloudy. If so, please let the property manager know immediately and adjustments will be made, although water can sometimes take 2 – 3 days to turn blue again. This is beyond anybodies control and no compensations will be paid. Please, be aware that because of the weather specific of the country pools are opened from early May until late September. It might be possible the pool not to be available in the low or off seasons months.
Heated pools – where a pool has a heating, you should be aware that this will raise the temperature by 3 to 5 degrees above what it would be if it were not heated and rarely above 22 degrees. It will never reach bath temperature! Heated pools need to be covered when not in use to maintain their warmth. Many pool heating systems are solar powered so after a few cloudy days the water temperature will cool down.
 
 

25. Televisions:

Where the description mentions Satellite or Cable TV, this may not mean that all channels you are used to are available. Please, do not expect the full digital range. Where a video or DVD player is available, please have in mind to take your own tapes or discs with you.
 
 

26. Tracks and approach roads:

Some properties are approached by very rough and uneven roads or tracks leading to them. Some approach roads can also be steep. If you are taking your own car, or are particularly concerned about driving on unmade roads, please check with us regarding the suitability of access. Where a description states walking distance to amenities, this is not necessarily along a road with a pavement or street lighting.
 
 

27. Visitors with mobility difficulties:

Due to the local terrain and access to some of the facilities, most of the locations are not suitable for visitors with walking difficulties.
 
 

28. Washing machines and dishwashers:

Please follow the instructions for using these where available You might be liable for any damage caused by misuse of any such appliances. Clients are expected to purchase appropriate detergents for use of these appliances during your stay, as such are not provided on your arrival.
 
 

29. Water supply:

Water is a scare resource in hot climates and can run dry in the summer. Local authorities might ration mains water supplies to a few hours per day. This is obviously beyond our control and we would like to ask you to be considerate of others when using water and to take showers rather than baths. This water restriction can also apply to the top up of pools.
 
 

30. WC-s:

Many of the properties have a septic tank rather than mains drainage and most have a narrow-gauge pipes. This means that not even a toilet paper should be put down in any WC. Blockages are very inconvenient and expensive to clear. You may be charged if a specialist has to be called, as this would not be considered to be accidental damage.
 
 

Property rules in short:

- The gardener and the pool man visit once or twice a week by schedule each property when required.

- The property is cleaned, bed linen and bath towels are changed on the 7th day of your stay. If something additional is not arranged in advance, cleaning starts between 10:30 - 11:30.

- Due to sanitary reasons, we highly recommend you to place the garbage, collected in the house into the public containers each second day. Please, ask the Property Manager for the closest one to the holiday home.

- Lessen your "carbon footprint". Please make sure that all the air-conditioners are turned off, while you are not in the house/apartment.

- If needed, your Property Manager will organize the address registration for you on the day after your arrival (this is requirement to register visitors at local government office). Please assist the Property manager by collecting your passports in advance.

- Please do not to take objects out of the villa, and remember that you are responsible for any damaged or lost goods, damage to the property or damage to anything else related to the property. Guests are liable for the actions of other people, including any guests or visitors you might have, within the house. We remind you that moving the house furniture from room to room may cause damage and it is highly recommended not to be done.

- Faults that are found during your holiday are to be reported to your Property Manager as soon as possible. You will have the full support of your Property Manager to fix these faults as soon as practically possible.

- We offer 24-hours assistance to our guests, but please, use the 24-hours line during the hours 22:00 until 07:00 only in case of emergency.

- Please, keep the property tidy during your holiday and make sure that at the end of your vacation you leave the home in similar condition to that in which it was found. Any additional cleaning costs incurred by the company might be deducted from the guests' damage deposit.

- Smoking is tolerated in the outside areas - balconies, garden, around the pool, etc.

- Please note, that using the pool is only after taking a shower. If it is found that glass has been broken in or around the pool, this will result in the loss of some or all of your security deposit.

- Please be aware of the public peace policy in Bulgaria - during the hours 14:00 - 16:00 and 23:00 -07:00 any party or loud activities might not be tolerated by your neighbors. During these hours, any people disturbed by noisy entertainments are free to call the local police for assistance.

- Please have in mind the holiday home is at your disposal only until 11:00 am on the day of you departure. In case of late departure time, please coordinate with your Property Manager about the possibility of a late check-out from the villa.